Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. A dynamic, evolving and thriving organisation which puts individuals at the heart of its business. A very rare find with huge benefits (Summer Fridays, Birthday Day off, health and well-being etc) hybrid working and outstanding progression. Employers often look for in-depth knowledge of the programs and applications they use, typically Microsoft, Linux and Cisco technologies. Career breaks are rare because of the need to keep up to date with ever-changing software and operating systems. Take an assessment to learn more about your skills and the careers that might suit you.

what is help desk engineer

With more skills, experience and some supervisory responsibility, the salary can rise to around £30,000 a year or more. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, that each question has an option to select a ‘prefer not to say’).


You enter his details on your computer, then talk him through simple trouble-shooting procedures. When these don’t work, you make notes and escalate the matter to a senior technician, who’ll visit your caller in person. Allowing you to enjoy the flexibility of working from home whilst also having the option to work from one of our many local hubs spread throughout the UK. Ad-hoc travel to offices within the group and other locations may be required on occasion. At Chess we offer many flexible working options, and we have both full-time and part-time working hours available.

Working within marketing will mostly focus on digital forms of marketing such as campaigns, PPC, SEO and adverts but some positions may be more creative including content writing and social media. A graphics-based role involves creating and adapting logos, websites and other digital images. Opportunities for part-time work are not common, given the working hours in many large organisations, but it may be possible in some smaller companies.

Junior Help Desk Support

Reporting to the Service Desk Team Leader, you will handle and resolve desktop, laptop, printer, application issues and basic network and server troubleshooting with administration. They are responsible for designing the computer programmes and operating systems that we use in everyday life. IT recruitment agencies, such as Hays Technology and Crimson, handle vacancies, and companies with relevant vacancies also attend careers fairs. Sign in to create your job alert for Help Desk Engineer jobs in United Kingdom. You could get started as a trainee technician and do qualifications while you work. Having first hand experience working internally, our DNA is all about developing close partnerships with our clients and providing a tailored service that meets the ongoing needs of the business.

what is help desk engineer

Then you could consider taking A levels or other equivalent qualifications at college or 6th form. Alternatively, there are sometimes informatics apprenticeships in the NHS. A job within the Data Science sector will always revolve around identifying, manipulating, recording and following up on data but can be related to almost every aspect of life or a business. Similarly to other roles within IT, there are key software tools that Data Science positions use to convert findings into clear and concise information.

Postgraduate Open Day

Chess pride themselves on being an inclusive employer, so if you want to find out more about our flexible working arrangements this can be discussed with your application. Here is an overview of some roles in the tech industry that may help you to decide which route you want to go down. Choosing the perfect career is tricky as there are thousands of routes you can go down! Whether you are starting with a Computer Science Degree or swapping roles it’s difficult knowing where to start. They found us the right technology and installed it very quickly, with no disruption.

  • Together with a great offering we have a perfectly balanced company culture where life is as important as work.
  • They work closely with the developers, testing out software in multiple ways and creating reports for what needs improving before the project can be successfully delivered.
  • Self-employment is possibly an option, providing contract services to large organisations, but it’s not an easy route as it would require you to keep skills up to date in so many different areas of IT.
  • Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.
  • Take an assessment to learn more about your skills and the careers that might suit you.

Click the link in the email we sent to to verify your email address and activate your job alert. You could work in an office, at a client’s business or in a contact centre. You can find out more about working in IT support from techskills and The Chartered Institute for IT. You will also see our website is not like any other IT companies that you have seen.

Find out more about the 350+ careers in the NHS

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow. You will be required to communicate effectively with the client and manage technical queries in line with Littlefish standards and customer-specific SLA’s. You’re skilled with computers, and have an excellent knowledge of Microsoft Office applications such as Excel and Word. It’s fun talking to people and solving problems, and every day you learn something new about IT and computer programs. Your first call is from a receptionist who’s having trouble receiving email.

What does help desk mean job?

A Help desk technician provides technical support and assistance, whether on the phone, in person, or remotely, related to computer systems, hardware, and software. A help desk technician responds to customer queries to provide technical assistance. Completely free trial, no card required.

The First Line Service Desk Engineer role is both technical and requires great communication skills. At the forefront of the business dealing with clients issues patiently, yet proactively this position needs the right person, with the right attitude. You will be experienced in providing remote support to clients, being an escalation point to level one technicians and providing back-end support for our monitoring systems. We provide a wide range of managed IT solutions for businesses located across Hampshire, West Sussex and beyond.

Company information

For local placements, check with your university careers service or apply speculatively to local businesses. For overseas work placements, try the International Association for the Exchange of Students for Technical Experience (IAESTE). IT helpdesk analysts give advice via telephone, website or email to computer users who need help solving their technical problems. They can also be called helpdesk support technicians or service desk analysts.

what is help desk engineer